Audi Parts SpecialistAudi Parts Specialist

Privacy Policy

Last updated: March 2026

Audi Parts SA ("we", "our", or "us") is committed to protecting your privacy in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website at https://audiparts.co.za or interact with our services.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and vehicle details when you submit a contact form or request a quote.
  • Usage Data: Information about how you use our website, including pages visited, time spent, and referring sources.
  • Device Information: Browser type, operating system, IP address, and device identifiers.
  • Communication Data: Records of enquiries made via phone, email, WhatsApp, or web forms.

2. How We Use Your Information

We use the information we collect to:

  • Respond to your enquiries and provide quotes for Audi parts
  • Process and fulfil orders
  • Improve our website and services
  • Send you relevant updates about parts availability (only with your consent)
  • Comply with legal obligations under South African law
  • Detect and prevent fraud or abuse

3. Lawful Basis for Processing

Under POPIA, we process your personal information based on the following lawful grounds:

  • Consent: You have given us explicit consent (e.g., submitting a form)
  • Contractual necessity: Processing is necessary to fulfil a quote or order
  • Legitimate interest: Improving our services and website
  • Legal obligation: Compliance with South African tax and commercial law

4. Cookies & Tracking Technologies

Essential Cookies

Required for the website to function properly:

  • Session cookies: Maintain form data during your visit
  • Security cookies: Protect against spam and abuse

Analytics Cookies

Help us understand how visitors interact with our website:

  • Google Analytics: Anonymous traffic and usage analysis
  • Event tracking: Phone call clicks, WhatsApp interactions, and form submissions

Advertising Cookies

Used by third-party advertising networks to serve relevant advertisements:

  • Google AdSense: May display personalised ads based on your browsing history and interests. Google uses cookies to serve ads based on your previous visits to this and other websites.
  • Third-party ad networks: May track browsing activity across websites to deliver targeted advertisements.

You can opt out of personalised advertising by visiting Google Ads Settings. For more information on how Google uses data, visit Google's Privacy & Terms.

You can control cookie preferences through your browser settings. Disabling non-essential cookies will not affect core website functionality.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Courier services: For delivery purposes
  • Payment processors: To complete transactions
  • Email service providers (Resend): To send transactional emails
  • Google: Analytics and advertising services

All third parties are contractually required to handle your data in accordance with POPIA and applicable data protection laws.

6. WhatsApp Communication

When you contact us via WhatsApp:

  • Your phone number and message content are processed by WhatsApp (Meta Platforms, Inc.)
  • We store conversation history for customer service and order fulfilment purposes
  • WhatsApp's own privacy policy applies to data processed by their platform: WhatsApp Privacy Policy

7. Cross-Border Data Transfers

Some of our third-party service providers process data outside of South Africa:

  • Google (USA): Analytics and advertising services
  • Resend (USA): Email delivery service
  • WhatsApp / Meta (USA): Messaging platform

All international transfers comply with Section 72 of POPIA. These service providers maintain data protection measures equivalent to or exceeding POPIA standards.

8. Data Retention

We retain personal information for the following periods:

  • Quote requests: 2 years from date of enquiry
  • Purchase records: 5 years (South African tax compliance)
  • Marketing consent records: Until consent is withdrawn
  • Website analytics: 26 months (Google Analytics default)
  • WhatsApp conversations: 12 months from last interaction

After these periods, your data is securely deleted or anonymised.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted form submissions, secure server configurations, and access controls.

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

10. Data Breach Notification

In the event of a personal data breach that poses a risk to your rights:

  • We will notify the Information Regulator as required by POPIA Section 22
  • Affected individuals will be notified as soon as reasonably possible
  • We will provide details of the breach and remedial actions taken

11. Your Rights Under POPIA

Under the Protection of Personal Information Act (POPIA), you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to the processing of your data
  • Withdraw consent at any time
  • Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us using the details below.

12. Marketing Communications

We will only send marketing communications if you have explicitly opted in by:

  • Checking the opt-in box on our contact or quote forms
  • Subscribing to our mailing list

You may withdraw consent at any time by:

13. Information Officer

Our designated Information Officer responsible for POPIA compliance:

14. Information Regulator

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator of South Africa:

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

16. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

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